Terms of Service

1. These terms

These terms govern your use of fourmat.dev and of any AI agent, automation, or integration operated by FourMat (Barska 59F, 71210 Sarajevo, Bosnia and Herzegovina). By using the website or our services you accept them.

Client engagements are governed by a separate signed agreement covering scope, price, timeline, and a data-processing agreement. Where that agreement and these terms conflict, the signed agreement wins.

2. What we provide

We design, build, integrate, and host AI agents and workflow automations for businesses — conversational assistants on WhatsApp, Messenger, Instagram, and website widgets, together with the booking, quoting, CRM capture, and back-office automation behind them.

The free consultation is exactly that: a call with no commitment, no down-payment, and no obligation to buy. It does not create a contract and no deliverable is owed from it.

3. Acceptable use

When using a service we operate, you must not:

Use it for anything unlawful, deceptive, harassing, or harmful.
Send unsolicited bulk messaging, or use a messaging channel in breach of the platform's own policies — including the Meta Platform Terms, the WhatsApp Business Messaging Policy, and the Meta Commerce Policy.
Message people who have not opted in, or continue messaging someone who has opted out.
Upload content you have no right to use, or personal data you have no legal basis to process.
Attempt to circumvent rate limits, authentication, tenant separation, or any other security control.
Reverse-engineer, resell, or sublicense the platform without our written agreement.
Use the service to build a competing product from our data or architecture.

We may suspend a service immediately where continuing it would breach a platform provider's rules, expose us or a third party to legal risk, or threaten the security of the platform. We tell you why and we work with you to fix it.

4. Client responsibilities

You are the data controller for your customers' data. You are responsible for having a lawful basis, for your own privacy notice, and for handling opt-outs.
You are responsible for the accuracy of the knowledge-base content you give the agent to work from.
You own and are responsible for your WhatsApp Business Account, Facebook Page, and Instagram Professional account, and for the permissions you grant us.
You must keep your credentials secure and tell us promptly about any suspected compromise.
You must approve the agent's scripts, qualifying questions, and escalation rules before it goes live.

5. What AI can and cannot do

Our agents are built on large language models. They are engineered, tested against real data, and constrained by server-side rules — but they are probabilistic systems and can still produce an incorrect or incomplete answer.

An agent is not a substitute for professional medical, legal, financial, or safety advice, and must not be deployed as one.
Message-delivery legality, spending limits, and escalation are enforced by our server, never left to the model to decide.
Every agent has a human handoff path. A person must remain reachable behind it.
You are responsible for reviewing outputs that carry commercial or legal weight before acting on them.

6. Intellectual property

You keep ownership of your data, your content, your knowledge base, and your customer records. We keep ownership of our platform, frameworks, tooling, and everything we developed before or outside your engagement. What we build specifically for you is licensed or assigned to you as set out in your signed agreement.

We will not use your data or your engagement to build a product for a competitor, and we do not train models on your data.

7. Fees and payment

Scope, fees, and payment terms are fixed in the signed agreement before work starts — no hidden costs, no moving goalposts. Third-party platform costs that a business pays directly, such as Meta conversation charges or model usage billed to its own account, are separate and are disclosed during scoping.

8. Availability and support

We aim for continuous availability but do not guarantee uninterrupted service. Planned maintenance is announced in advance. Our services depend on third-party platforms — Meta, messaging providers, model providers — whose outages, policy changes, and rate limits are outside our control, though we design for graceful degradation where we can.

9. Liability

Nothing in these terms excludes liability that cannot lawfully be excluded, including for death, personal injury, fraud, or wilful misconduct. Subject to that, we are not liable for indirect, incidental, or consequential loss, or for lost profits, revenue, or data, and our total liability under an engagement is capped at the fees paid for it in the twelve months before the claim.

10. Termination

Either party may terminate under the notice period in the signed agreement. On termination we hand over a full export of your data and, on your instruction, permanently erase everything we hold, subject to any record we are legally obliged to keep. See the data deletion section of our Privacy Policy for how erasure works.

11. Governing law

These terms are governed by the laws of Bosnia and Herzegovina, and the courts of Sarajevo have jurisdiction, without prejudice to any mandatory consumer protection available to you where you live.

12. Contact

FourMat, Barska 59F, 71210 Sarajevo, Bosnia and Herzegovina — info@fourmat.dev